Next Steps: A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. Seems like it’s more of a placeholder for when they’ve got a huge backlog so it’s not super relevant for us but I might add it to the list regardless.Probably has to do with NYE and all that, Idk DHL’s work schedule but they probably had a day or two off.You could send them a new proof of payment at like 40€ or something and just pay the import fees.Your post was removed for containing a link that is not within the whitelist. Yeah no thanks. Next Step: Happy hauling!Welcome to the ultimate guide for dealing with EU customs when shipping with DHL. The bottom line is always that they want you to confirm the value of your parcel.No. You can imagine how well that goes.There are 5 tracking statuses relevant to your parcel's status at customs, 4 of which appear under "More Information" when your tracking says "Customs status updated"There are many reasons why this happens. Again, if you have the commercial invoice Superbuy used you can make that part match it as well.Make sure that "Total Item(s) Price" and "Shipping Fee" add up to the total value of everything (step 4)Delete the BAF, Operation Fee and discount related lines.Delete the "Apply For Clearance Invoice" button on the rightHover over the question mark to make the edited list appear and screenshot the whole page. I do not know if everything in here is still accurate as I don’t know if anything changed regarding German/EU customs and the way DHL handles our parcels. They know that fucking express shipping from China to Europe costs more than $2. Next step: Further processing will occur as instructed by the regulatory authority. So I decided to contact OnePlus on the chat and they told me that the msg can mean up to an 8 to 10 day delay in the order and that if I don't receive my phone after 10 days from today I should contact them back for a replacement. So at the very least you’re paying ~$15 more for two packages than you would pay for one.Now, if you’ve got one 501g item and one 498g item and decide to split it, you’re looking at one $25 (501g) parcel and one $20 (498g) parcel vs. one $25 (999g) parcel. Most likely something between $18-22.Edit the list that comes up when hovering over the question mark next to that. This guide is especially relevant to you if you are German and use Superbuy as your agent, although most of the info applies to other countries / agents as well.When shipping from non-EU countries like China, most EU states allow you to import goods worth 22€ (including shipping) without raising VAT or duties. Superbuy charges you for volumetric weight in 500g steps where the initial 500g cost ~$20 and every additional 500g cost you ~$5.50. This obviously wouldn't work out for anybody so they let your 3kg haul slide. Never happened to me and I honestly think that you have to mess up big time for this to happen. Maybe the seller forgot to declare the total value, maybe DHL can't read the document on the outside, maybe your parcel has been chosen by the workers. A DHL representative shall attempt to contact the importer or please contact DHL Customer Service for further assistance. They don't care. Further detail: A clearance other than standard Customs entry is required for this shipment." Something that sounds like a Google translation.Replace the "x 1" under the size and color info of each item with "$X.XX" (a low price). If they ignore that and decide to double check and open your parcel anyways, they might as well open every single parcel trying to cross the border.

This is what most people here do to avoid the additional cost. If you are located in Germany, doing this is actually the easiest part because we have a website dedicated to this very purpose. So what do you do?1: Provide them with the actual proof of payment (PP transaction / bank statement) without editing anything. Make sure to edit the exchange rate part as well.Edit the part below "Purchase details" to something like "Superbuy Order [PARCEL NUMBER PNXXXXXXX]" to connect the transaction to the Superbuy screenshot you'll create after thisPrint the page.