Our Customer Support team will offer you this same guidance on the phone. Why? We have tried to make our Help Section as educational as possible. You can cancel your ticket in an emergency situation calling the rail operator directly. So in order to save you time, it will be most beneficial to you if you try to look for you answer in these pages. Due to current high volumes, it can take up to 28 days to get your refund. Book domestic & cross-border train tickets in 35 European countries. We can provide cheap train tickets for any train journey, on any train, in Great Britain, with big savings with Advance tickets – and no booking fee! They are not able to issue refunds directly (you need to contact us to arrange the refund) but they are able to make the cancellation. Trainline's phone line has been closed because of Covid-19, and their website gives no email address. Alternatively, please follow our guide to exchanging your ticket. Booking online or on your mobile is quick and easy at crosscountrytrains.co.uk All rights reserved.

Try again or have a look at our categories below. Once they have cancelled your tickets, 

However, we are very quick to respond  In the case of an emergency or a very last minute situation do not hesitate to contact the relevant rail operator. network disruption, industrial action, or the current coronavirus (COVID-19) situation). Alternatively, please follow our guide to exchanging your ticket. Rest assured the we’re working tirelessly to help you as best we can. Can I take a different train than the one I booked? If you have any technical or payment issues, then we will be very happy to help! SNCF/Lyria/Renfe-SNCF. 1 If you have a booking but do not have a Trainline Europe account, visit the confirmation page of your booking (via the link provided in your confirmation email). Fahrkarten von Deutsche Bahn (DB), Flixbus, SNCF, Trenitalia, Thalys und mehr auf Trainline, dem weltweit führenden unabhängigen Portal für Bahntickets.

Phone us.

How do I exchange my ticket?
You can either call them or go directly to the train station to speak to someone at the ticket counter.

Please refund your original tickets first and then buy new tickets. ... 90 York Way, London N1 9GU. Please follow these refund instructions: Step 1: Open the app and click "My Tickets". If you are told that your tickets cannot be cancelled by anyone but Trainline, please Delayed trains and strikes: how to receive compensation; Why can’t I refund my ticket? Do you have a phone hotline? Important phone numbers: Please note that all times given are in Central European Time. How does Trainline make money? Do you have a phone hotline? If we have missed any essential details or information, If you haven’t been able to find an answer to your question, we invite you to get in touch with us. We've waived our usual change and refund fees. Contact Trainline Europe customer service. About The Trainline. Exceptional refund form. Step 2: Select the ticket you want to change. They are not able to issue refunds directly (you need to contact us to arrange the refund) but they are able to make the cancellation. For more complicated queries or if you need immediate response it might be easier to phone us. Enter your details below to request a refund in exceptional cases (e.g.

This is unfortunate and not true at all. Within France: 36 35 (Mon - Sun, 07.00 - … You'll need to let them have your unused tickets, along with all the details. If you do not see a "cancel" button but your fare conditions state that you should be able to cancel, please We will notify you by email as soon as we have received the tickets and have refunded you. If you have an account, visit the Ticket’s section of your Trainline Europe account.